Capital One Philippines continues to support Filipino youth by training and hiring them amid the pandemic through its community education program, the Contact Center Readiness Program (CCRP).
This new curriculum continues to build connections between the students and Capital One leaders both locally and in the US. Students gain access to a more in-depth and personal mentorship where they have the opportunity to learn directly from Capital One leaders, see them apply best practices first-hand, ask questions and seek advice.
CCRP also enabled virtual immersions where students get to learn the basics of the IT-BPM industry once employed. Here, students practice mock job interviews to hone their communication skills. They can also access updated modules which includes a communications refresher course.